Shared mp4 dont play on android phone but on Win PC and iPhone

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

Hi,

My Cloud Ex 2 Ultra…

I shared a .mp4 file via Link and if i open it on a Windows PC (WIFI or not WIFI, it doesn’t matter) the playback works fine. Also on an iPhone of my son. So the upload bandwith must be enought.
BUT it dont work on my andriod phone with the chrome browser (Ver. 127. …).
I got the inital image of the video, the first “half a second” from the music and the just the message ~ “There was a problem. Please try again”

I tried the Edge on my smartphone and it also wont play. Seems to be a Android/Smartphone problem?!

Anyone a idea?

Thanks

EDIT:
I have to add, that on my android smartphone everything works, if i put this mp4 on OneDrive oder GoogleDrive and play it there mobile in chrome. Very strange.

2

Hi @hausl
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

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