MP4 Files won't play in My Cloud

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi All, I noticed that this query has been asked often but my question has a different spin.

I dragged and dropped several MP4 video files form my PC onto a folder that I created in My Cloud. I can view these videos with a Android phone with no issues, However, when I go to view the videos in the folder that I created in My Cloud, I get a window asking if I want to save it or open it. When I press open, it downloads it again before I can view it. depending on the size of the file, this can take several minutes. I would like to be able to click on the MP4 file and view it similar to opening a photo file or music file in My Cloud. Can someone please point me in the right direction.

Thanks

2

Are you trying to open them on your computer or what device? What is your default app to play them?

I have MP4’s on mine and I do not have any problems opening them and they play on my computers with Windows Media Player.

3

No problems using a file manager like ES File Explorer on my Android devices and opening up the MP4 files so they are played in the MX Player app. For DLNA on Android I use BubblePnP which accesses the My Cloud DLNA media server and opens the files into MX Player.

4

The WD My Cloud only supports certain types of codecs based on the extension of your file, such as MPEG2/4, H.264, and WMV9, support up to 1920x1080p 24fps, 1920x1080i 30fps, 1280x720p 60fps resolution. However, it is well known that MP4 is a multimedia container file format, it might contain WD My Cloud unsupported video codec such as H.265/HEVC, VP8, VP9, etc.