my cloud can’t see video files on my android phone
1 Like
To help others, can you post more information about your issue or problem?
What specific My Cloud model are you using?
What firmware version is your My Cloud using (see My Cloud Dashboard for firmware version information)?
What is the specific error or problem with the video file?
Is there a specific error message being displayed?
Are you trying to play the video file on the Android phone and are unable to do so?
In other words, provide more details so others can try to assist with your issue.
If you are receiving a “file type not supported” message in the My Cloud mobile app the see the following WD Support Knowledge Base article:
western digital 4tb my cloud personal network attached storage -nas
firmware 5.26.119
@blaquedragon
It looks like this?
Are you using the app on your android phone?
