Ok, i’ve done a sys reset and the same firmware version is installed so im gonna give this firmware downgrade another go and describe it step by step:
considering this post as ref.
You can downgrade your firmware, but you need to download the firmware you want to go back to from here:
http://support.wd.com/product/download.asp?groupid=904&sid=211&lang=en535
After unzipping the file to get to your *.DEB version you have to rename that version. So lets say you are on 3.3.02.165 and you want to go back to 03.03.01.156, do the following.
Download gpl-source-wd_my_cloud-03.03.01-156.zip
Unpack the zip file to the *.DEB file.
Rename the *.DEB file to a version number that is highr than the version you are on. Example: rename 03.03.01.156 to 3.3.02.166 to replace 3.3.02.165.
Go to your Dashboard and do a manual firmware update. This will restore the older firmware.
BEWARE : that any scripts/functions that have been changed with the firmware you are on and are not addressed with the older firmware are still the current version’s script. I would do this as a last resort in trying to find a fix elsewhere on the forum.
1. download the firmare version required (WD_MyCloud_GPL_v2.21.119_20160901.tar.gz)
from: Software and Firmware Downloads | WD Support
GOT IT
2. > Unpack the zip file to the *.DEB file.
*Hmmmm… what do you mean? TO the .DEB file…? where is this file located?
maybe you mean i have to export the file in .DEB format? lets see…
- open with winzip
- cant convert, not here not online… maybe you mean to look for a .deb file inside… lets see
8 items inside - 4 folder 4 files
Folders:
firmware, kernel, opensource pack, toolchain
Files:
GPL_v2, GPL_v3, LGPL_v3, WD_MyCloud_GPL_v2.21.119_20160901… All *.txt files
- im gonna go to the obvious choice 1st, firmware folder… brb…
will save you the trouble, its not there… on the other hand what if you open text file: WD_MyCloud_GPL_v2.21.119_20160901.txt you will have instructions on HOW TO BUILD THE FILE YOU NEED
and i quote: > This file will show you how to build the WD MyCloud firmware < brillinat… at last… mystery solved…!!!
Oh wait, there is something else here:
Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at Your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which You have or have attempted to modify the Software supplied by Western Digital.
So, it boils down to the firmware update render my device useless, submitted a support case and bounce between WD staff via mail and Forum for over 10 days with no resolution, only links to guides that lead to “if you do it yourself your warranty is void”
Im really sorry but enough is enough… @WDStaff Members please answer the following questions:
Q1 - My device is still in warranty and has been rendered useless due to manufacturer firmware. Can you downgrade my device remotely?
Q2 - If remote downgrade is not an option, can you build the necessary *.deb file or whatever bloody file is necessary to do a manual firmware?
This has gone beyond my good will and patience, its is the 2nd time that i ask this questions and not even a bloody answer… escalating my case to yet another person is not the answer…
I am extremely disappointed with the lack of interest and/or the “difficulty” to do a bloddy downgrade.
Consider this a formal complaint and if i have to wait another 10 days for a reply that does not solve my problem just send my another device with the firmware v2.21.119.
sorry for the long post
