Hello, I’ve been working on recovering my clients DX4000. Sunday morning it stopped responding, no ping or RDP. Having little experience with the device since I’ve inherited this clients environment just a couple months ago, I rebooted the device using the power button on the front. A few hours into waiting for Loading OS I called support and explained the situation, they sent me an ISO a little while after that call.
After 6ish hours of waiting around for it to finish Loading OS I finally tried the ISO recovery. It was successful in recovering and allowing me to attempt to re-set up the device. However after agreeing to 2008R2 TOS and specifying the password, it goes to a progress bar and at 6% it fails with the error:
An error occured while setting up your server.
If you installed Windows Storage Server 2008 R2 Essentials from the DVD, try to install it again.
If you purchased your server from a hardware manufacture, contact the manufacture for support.
To save the error logs, click Save logs. (which I did)
I’ve tried recovery three times now with the same error. I am able to RDP to the device and im greeted with an Administrator login, however the password I specified doesn’t work.
I spoke with support and my issue is being escalated but since this is the clients primary file server im desperate to get it back up and running as soon as possible.
Any guidance is greatly appreciated!