I’ve tried to backup MyCloud to the new WD Elements external drive for 4 times with no luck. Everytime the backup process is almost finish, I got an error message. I got this notification email:
Event title:There was an error creating your safepoint.
Event description:2 - There was an error creating your safepoint MyNASbackup on the NAS_BACKUP share on WDMyCloud.
I have read other post where one member finally can create safepoint successfully after completely restoring MyCloud, however if I do the same thing, I will lost all my data (because I don’t have any backup yet). I’ve tried to restore the system only last night and create safepoint again, but I still recieve the same error.
I wonder if the new firmware will solve the issue. Please give me some advises. If there is a WD staff or experience member active in this forum, your help will be really appreciated.