Okay I’m getting really frustrated and hoping someone can help me sort this out.
First a little background.
I have a 4TB Elements desktop drive connected to a 2TB My Cloud drive using the provided USB3 cable and a CAT6 cable to my ISP’s DOCSIS modem/router.
I’ve had the My Cloud drive for a couple of months and it’s worked great. The Elements drive is brand new and was purchased with intent to be used as a backup drive for the My Cloud as well as a 500G laptop and 250G netbook.
Every time I try to create a Safepoint using the My Cloud dashboard I receive the following error message.
- Your safepoint cannot be updated due to a failed request. Please try again. (36323)
I check the notification centre and I get a similar message there.
There was an error updating your safepoint.
2 - There was an error updating your safepoint Backup_MyCloud on the Elements share on WDMyCloud.
Saturday, January 10, 2015 5:47:19 PM Code 1102
As well as:
There was an error creating your safepoint.
2 - There was an error creating your safepoint Backup_MyCloud on the Elements share on WDMyCloud.
Saturday, January 10, 2015 5:07:09 PM
Things I’ve tried based on what I’ve read on this board.
1 - Deleting and recreating the Safepoint with shorter name.
2 - Doing a systems only restore on the My Cloud drive.
3 - Updating the firmware on the My Cloud drive to the most recent edition (v04.01.02-417).
4 - Updating the firmware on the Elements drive to the most recent edition (v22.214.171.124).
5 - Curse loudly and wave my fist in anger. Picture Yosemite Sam saying “I’ll get you rabbit” to Bugs Bunny.
(That last one is not from the boards. It’s my own personal troubleshooting measure.)
Any help would be greatly appreciated.
Okay so I’ve tried to create Safepoints using the followin file names.
All three seem to fail at aroud the 6G mark.
On the dashboard view it has another message stating “This safepoint is in an invalid state, try updating to fix the problem”. I try and manually update the safepoint and it fails again.
Should I be able to create a safepoint on to a external drive connected directly to the MyCloud drive?
When I connected the Elements external drive to the MyCloud drive it created a share. Should this happen? Is there a configuration/setting that needs to be updated on the share? Should I remove the share?