does anyone know what the different rma statuses actually mean?
i know of “waiting,” “submitted,” and “closed”
but does anyone know exactly what those mean?
i’d assume waiting is - waiting for more information or for the product to be shipped back to them
if status is “closed” does that mean the rma is complete? in the case of the advanced RMA WD has received your defective drive or not drive is needed to be sent in because the status is “closed” (completed?)
does submitted just mean it’s being proessed or does that mean the rma is completed? - what’s the difference between closed and submitted?
additionally - with the advanced RMA will the charge for the replacement drive go on your card until WD receives your defective drive or do you only see a charge on the card after the 30/120 day grace period?