Advance RMA still a service?

I ordered an advanced RMA on 11/3 to replace an in-warranty portal WD Drive less than a year old with clicking and bad sectors. So far, the status just says waiting for return, like it is not an advanced RMA? When can I expect to get the replacement drive so I can ship back the defective one? It has been a while since I RMA a WD drive, but I don’t recall the service being this awful.

Good luck with getting any response at all. I sent my RMA, although not an advance RMA, over 2 months ago. I’ve done multiple chats and phone calls. Keep getting told they will escalate the cast, but I’ve heard nothing from them. The last update on my RMA is from when they received the drive back on 9/22. Absolutely crazy the horrendous customer service they have now.