I have done this oficially by contacting WD through the contact us link, but thought I would put it here as it seems to have all gone quiet.
I had a 1TB Elements external drive giving me issues, found out it was failing, so went onto WDs site and went throught the Advance RMA process.
Simple enough, I printed out the RMA label, made sure drive was packaged up correctly, stuck the label on a box and made sure the RMA number was printed on three sides of the box. Sent it insured/recorded delivery via Post Office in the UK.
Received a 2TB WD Elements and I saw via Royal Mail tracking that my item had been delivered and signed for at the WD repair facility ?.
I kept checking the RMA status to see if the failing drive would change to received, I left it a couple of days from signed delivery date, but nothing changed. So I sent an email to WD support asking why it had not, and also included a screenshot of the tracking info and who it was signed by, ironically it was someone called CROOK, which is never a good thing when you don’t see it showing on WDs RMA status.
I received a reply from WD support, and all it asked me was did I have the original receipt for sending it, couple of issues there, one I am back down in Africa working offshore and don’t have it, and two, what difference would it make.
I am concerned about getting charged for a hard drive that I have done everything I can and followed all the information, but due to bad logistics at the WD end, it seems to be focused on me.
Just thought I would share, and if anyone from WD can provide any feedback would be great.