Remove cloud access for a user

My Cloud OS 5 My Cloud Single Bay
1

After updating my MYCLOUD to OS5 im still trying to sort problems out.
Under the users section my name is the only name listed. But under the cloud access section there is three other names.
my name. Gary
Part of what looks like my email address.
And a old work friend.

How do i remove the old work friend and what looks like my email. Hope the images may help that i included.

wd1
wd11211×766 37.4 KB

wd2
wd21249×769 36.5 KB

wd3
wd31313×761 28.7 KB

3

See the My Cloud OS 5 User Manual. It explains how to remove a user from Remote Access/Cloud Access.

https://products.wdc.com/nas0s5/nasum/en/#t=MyCloud%2FCloudAccess%2FConfiguring_Cloud_Access_for_a_User.htm

417×126 12.1 KB

Removing Cloud Access from a User
Use the following steps to remove cloud access from a user.

  1. On the Navigation bar, click the Cloud Access icon.
  2. Select the user from whom you want to cloud access.
  3. Click the Delete icon.

If one wants to remove a user see the instructions in the OS5 My Cloud User Manual.

https://products.wdc.com/nas0s5/nasum/en/#t=MyCloud%2FUsers%2FUsers.htm

Removing a User

Use the following steps to delete users from the My Cloud device.

Note: The Admin account cannot be deleted.

  1. On the Set Up Users screen, select the user you’d like to delete.
  2. Click the Remove User icon.
  3. In response to the confirmation message, click OK . The user account is removed from the device and no longer appears in the user account list.
4

Nope that did not work. it still stays there asking you to invite them again. but doing the 40 second reset has removed the user.

6

I’m having this same problem. I have a list of users in cloud access and all it shows is an invite for them. No way to remove them. There is no user for them in the regular user list. I really hate the gui for this. It’s so painful to get it to do anything.

7

Is there not a little trash can icon to the right of the user’s email in the My Cloud Dashboard > Cloud Access (after selecting the user account) where you can click on it to remove the cloud access for that user?

https://products.wdc.com/nas0s5/nasum/en/#t=MyCloud%2FCloudAccess%2FConfiguring_Cloud_Access_for_a_User.htm

417×126 11.9 KB

Removing Cloud Access from a User

Use the following steps to remove cloud access from a user.

  1. On the Navigation bar, click the Cloud Access icon.
  2. Select the user from whom you want to cloud access.
  3. Click the Delete icon.
8

No, there is not. I click on the user in my cloud access and there is only an invite button. I can’t find any way to remove them from the list, so anyone I have ever invited is still listed, even if I’ve removed access (at least I think I have). I was migrated into OS 5, which was a pretty painful experience. The user interface is so clunky and un-intuitive that I tend to give up and avoid dealing with it. The users were people I’d shared some event videos with before migration. I don’t remember now if migration affected this.

9

You can remove users via the User tab.

https://products.wdc.com/nas0s5/nasum/en/#t=MyCloud%2FUsers%2FUsers.htm

Removing a User

Use the following steps to delete users from the My Cloud device.

Note: The Admin account cannot be deleted.

  1. On the Set Up Users screen, select the user you’d like to delete.
  2. Click the Remove User icon.
  3. In response to the confirmation message, click OK. The user account is removed from the device and no longer appears in the user account list.
10

I’ve done that, these are not listed on that tab.

11

Have you tried going through the Mycloud.com web portal for remote access and seeing if you can remove the invited users through that interface?

Otherwise you may have to contact WD Support directly (possibly open a trouble ticket/case) to see if they can remove the invites from their end. No idea if a 40 second pin reset will remove the invites but it is an option to try if you haven’t done so already.

How to Pin Reset and System Only Restore My Cloud OS 5 Devices

12