How to remove user from cloud access account?

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

Actually I want to delete a local user, from MyCloudEx2Ultra local admin interface. However, it gave me a prompt, saying " * This local user account is enabled with cloud access. Please login to your cloud access account with this My Cloud NAS before removing this user."

So I went to “https://os5.mycloud.com”, logged in, but couldn’t see anywhere that I can manager/delete user cloud access account.

Anybody any idea? Thanks!

2

You may use the below KBA for deleting the user.

  1. follow the “Delete a User Cloud Access” section
  2. Follow the “Delete a User”
3

This does not work. I am logged in as admin. When I try the KBA I get a “This local user account is enabled with cloud access. Please login to your cloud access account with this My Cloud NAS before removing this user.” Message. What account am I being asked to use? What am I being asked to login to?