MyBook Live has stopped working remotley. I used to be able to access MyCloud outside my home network, and now I just get an error message. I can access all files happily and on all devices I use within my own home wifi network. The only thing that changed was that I unplugged the wifi and my book live box - to rearrange- and connected it up again. Please help, I have scoured the forums and have tried some options but my technical knowledge is very limited.
The MBL is not being given a DNS address from your router
power down your MBL. reboot your router. power your MBL back up.
Thanks for the suggestion. I have tried this now and it hasn’t worked. It now wont connect to WD My Cloud within the home network giving the same error message:
MBL is not accessable. Local documents are available
Any further help grately appreciated.
My guess is you didn’t get it hooked up right…
But perhaps you need to reset it.