Red Light on My Cloud 3TB

Legacy Products My Cloud OS 3
1

Hi there! My Cloud 3TB has a solid red light. Tried soft reset, hard reset, changed cable and nothing worked. Tried to connect directly to my mac via ethernet cable and did not work. At this point i think the HD is dead. Any las hope? If the HD is corrupted do you guys recommend a company for data recovery?

Thanks! Oscar

2

Hi oscargomezz.

It seems like the drive has gone bad and you should replace the drive if it is under warranty period. Please refer to the link given below in order to know how to apply for the RMA.

Also, refer to the link given below in order to contact recommended 3rd party data recovery company.