please acknowledge that I am aware that you are the guys sent to the front into the line of fire and have to take the heat for things you aren’t responsible for.
I am also aware that I have given online support for products for several years and it is usually 99% the customers mistake if something goes wrong, usually misbehavior of firmware upgrades are based on impatience, inproper internet connections and what not.
This upgrade however is a downgrade because it comes with faulty behavior and is at best a beta version.
Database changes have been made that display wrong images, UI adjustments have been made that cause a misbehavior, Images of the UI are displaying in the wrong dimensions and older Live Hubs seem to have a real upgrade problem. I know this since I tested it with my 2 of my neighbors hubs. I consider my home cinema a perfect environment, had never any issues with any firmware upgrade for any device, a linked 100Mbit/s internet connection through a gigabit network, high end cables etc… and yet the upgrade fails on the older hubs.
If it wasn’t for me and I had installed a roll back those devices would be broken now and according to the laws here they could have made it a warranty case.
This upgrade is so extremely awful that I start losing interest and started streaming my files directly to my TV and use the hub as a storage device.
The reason why I am calling you out is to keep us informed if there is fix planned within the next days or of the development deprtament is considering a complete withdrawal of this version.
Fact is: this firmware makes the device unusuable for people with standards, it has been made worse and abilities have been disabled. For that matter it has become an ill device. User generated themes are advertised as a possibility but the facts say that we cannot work with this device anymore since themes will only look proper for this version due to bad adjustments and since thumbnails are cropped on the right and bottom, ANYONE would be required to generate new thumbnails everytime they change a theme.
Please keep us posted what the bosses decide or there will be no development in the theme department which helps WD sell their product quite nicely.