PR4100 Dashboard access denied

My Cloud OS 5 Personal & Network Attached Storage My Cloud Pro Series
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I am unable to access my Dashboard. When I go to my Nas ip address I get the message , You don’t have authorization to view this page. HTTP ERROR 403.

Im able to see all my folder and plex still streams videos, but im unable to update apps firmware now.

I shows on my Nas that im running firmware 5.06.115 and it shows my correct ip address. I am trying to access my dashboard from within my same home network.

I am running this terrible OS5

Has anyone figured out how to resolve this issue.

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Hi, what is the ip of the NAS?

Just so you know… With normal software engineers, you take IP from settings or DHCP, plus mask (usually 255.255.255.0) and you get the ip range, lets say 123.213.221.anything. Not the WD, no no no. As per WD, these are your internal network ranges:

10.0.0.0/16
172.16.0.0/16
192.168.0.0/16

Have different setup? Screw you, apparently.

Seriously, this OS5 is beta at best and should never have been released. WD ■■■■■ ass.

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If this is true, and it appears to be so far, then this thing is beyond worthless. Thanks for this info. I was stuck at the 403 error after the os5 update yesterday and i thought the whole unit was bricked. Unfortunately, in my current network this unit is now useless and I suppose will need to get returned and replaced with something more reliable from synology.

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@nickdcj7
Please check the below KBA and let us know if it helps

https://support-en.wd.com/app/answers/detail/a_id/29973/

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So I am correct that the dashboard is only accessible if the device is configured with an ip address in one of the three specified ranges? My choices are then either re-number my entire network or use a different NAS device. Thank you, that is helpful.

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My PR2100 sits on my (ARIN-assigned) /24 network — if I knew that this update to OS 5 would make my PR2100 unreachable/unusable for any of my other systems, I would have left it on OS3!!

I only discovered this issue after searching the support boards, after being unable to log into the Dashboard. Why wasn’t this explicitly identified as a concern in the upgrade documentation???

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On a more practical level, my PR2100 has upgraded to OS5, and is still sitting on an IPv4 address that is not in the Internal Private IP Range (and the file shares are still visible (readable and writable) from other systems) — how do you suggest that I connect to it?? If I set up a laptop on NET-192.168.0 to log into the Dashboard, the PR2100 isn’t on that subnet!!

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Why would you have the NAS on any other IP range other than the 3 available private network schemes in the first place? Why would you ever have it directly exposed to the world?

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Hola Buen dia alguien sabe si se puede volver a una version anterior de firmware, ya que luego de instalar el ultimo no tengop acceso desde la red local