Hello - after upgrading my WD EX2 Ultra to OS5, I have lost access to the dashboard. I have tried inputting the (verified) IP and get a 500 error with a “connection refused” message. I can ping the IP and I can see my files/shares from my windows laptop, but cannot access the admin dashboard. I have tried several 4 second and 40 second resets without any luck.
I know there have been other posts on here, so this seems to be a common problem but there have been no solutions proposed that I find. Note - I cannot SSH in, I get a connection refused error as well. I have no access to the logs. I feel this is a networking issue, but I cannot seem to figure it out. Any tips from other users who have encountered this or WD support staff?
I am the poster of one of the other posts. In my case the problem is being caused because I use subnetting and OS5 does not support subnetting, OS3 did. I have submitted a formal support request as this forum is for unofficial support. As far as I am concern WD have broken my NAS and I am awaiting a formal update on how they intend to fix this problem.
@Haywardi My Cloud OS 5 firmware 5.06.115 allows access to the NAS Admin from different internal IP address and subjects but will block all traffic from Public IP addresses.
Both my NAS and my laptop are on the same subnet but I get Error 403 when trying to load the dashboard. I can ping and ssh though. Only if I connect directly the dashboard loads.
I’m experiencing the same issue with my EX2 Ultra NAS - upgraded to OS 5 and no longer can access the Dashboard. I’ve opened a support request and am awaiting a call back.
Are you getting Error Code 500?
Can you still access your data using Windows or macOS?
If yes, do you have SSH enabled?
If yes, can you collect the system logs via SSH?
Are you getting Error Code 500? Yes
Can you still access your data using Windows or macOS? Yes
If yes, do you have SSH enabled? I do not think so, I tried to SSH in and got a connection refused error
If yes, can you collect the system logs via SSH? No - I am blocked from logging in
A question on the IP Address, does it have to be in the format 192.168.0.x or can it be 192.168.x.x. I ask because I conform to 192.168.x.x, but not 192.168.0.
According to Customer Support, you need to change the IP addresses of your router to a private range. I did that, but the EX2 is still using the old IP address (which I made a static IP). Does anyone know how I can change the IP address since I cannot get into the dashboard? If not, then this is a useless brick.
@MarthaC My Cloud OS 5 restricts access to the Admin UI to Internal IP address ranges as mentioned in the article below. All access is blocked from Public IP Addresses even if those public IP are on the internal network. Please check your IP addresses to determine if you are affected by this change or not.
HTTP Error 500 means internal server error.
Since you have access to your data, please make a backup copy if you haven’t already and if you are willing to troubleshoot…follow the steps below.
Power OFF the My Cloud (yes you’ll have to pull the power plug as we have no access to the dashboard)
Safely remove both HDD (do not mix them up)
Power ON the My Cloud and see if you have access to the AdminUI dashboard with no HDD inserted
If NO, the enclosure will need to be replaced
If YES, the issue is on the HDD and I will need to consult with engineering for direction.
@MarthaC I’m not aware of the details of your network so the solution will be unique to your environment.
If the My Cloud is configured on a network that aligns with the Internal IP address rules, then simply connect your computer to the same network as the My Cloud.
If the My Cloud is configured on a network that does not align with the Internal IP address rules, then it will need to be relocated on a different network that does align with the Internal IP address rules and 4 second pin reset to get it back into DHCP if configured with a static IP.
