I updated my MyCloud EX2 Ultra to OS 5 this morning and after rebooting, I can’t access to the dashboard. Strangely, I can still access to the files through LAN, but in this same network, the dashboard is not accesible. I have tried the new name I gave to the server, the default one, I have tried to set it up again, I also did the 4 second reset as well as the 40 second one but I can’t access it. The terminal command “arp -a” shows that it is apparently connected to the network. Is there something that I am missing?
The only option I have on this screen is to change my password. I am unable to view any other details that I know I have setup and yet aren’t being accepted.
Is there a reset button so I can start again from the beginning?
@psicorps the screenshot that you posted is for My Cloud OS 3 and not My Cloud OS 5. My Cloud OS 3 has it’s own Community Section, but the following OS 3 KBA will help you reset the unit.
Hi SDBrown, for some reason, and after a good amount of hours after updating/rebooting, I managed to access to the dashboard through one on of the methods I had already tried many times. Thanks anyway for your quick response.
Hi. Yesterday I made OS update on my WD My Cloud EX2 to My Cloud OS5 and there is no access to dashboard via browser. I made MyCloud reset and nothing can’t help. Please find some solution.
I have the exact same issue - its been 2 weeks since my upgrade to OS5 and my dashboard access remains broken. I can see the NAS on my network and access the files/shares, but navigating to the IP address for dashboard access gives me a 500 error with " is currently unable to handle this request." or “refused to connect.”.
@SBrown is there any known guidelines on resolving this? I cannot access any logs without the dashboard…
I have upgraded my MYCloud EX2 Ultra from OS3 to OS5. However, after upgrade I could not access dashboard at http://mycloudex2ultra . I then reset my device by pressing the reset button for 4 seconds. The reset seemed to work ok. After typing again http:/mycloudex2ultra I am welcomed to the new My Cloud OS 5. I was expected to see a page prompting to enter a new password. Instead I was asked to log in as admin, but my new OS5 password is not accepted, nor is the old OS3 password (“incorrect credentials”). After several trials a message appears: “The user name or password you entered is incorrect. Visit here for assistance.” This link directs me back to the page showing how to reset My Cloud OS 5 device. I seem to be in a never ending a loop.
Automatic update function was already enabled in the OS settings, so it updated itself automatically. if it’s enabled for your device so just wait for the next version, it will update automatically and may the problem be solved.
