PR2100 - No Internet Access (Dashboard) - What next?

Legacy Products My Cloud OS 3
1

Hi,

I have a PR2100 that I use primarily as a Plex server.

Yesterday my internet at home went down for a while but eventually came to but I noticed I was unable to access my dashboard “this site cannot be reached” even though I could do everything else online.

After a while I did manage to get the dashboard to finally load (very hit and miss though) and the network profile status said “no internet access”. The network mode is static FYI.

Because I don’t want to lose the data on my PR2100 I am unsure what steps to take next, whether to do a reset on the device itself, try to toggle the network mode back to DHCP and see if that helps.

Any advice would be greatly appreciated.

Thanks

2

You may, if you haven’t already, want to post in and search through the dedicated PR Series subforum since this subforum (My Cloud) is typically for the single bay My Cloud devices.

http://community.wd.com/c/network-attached-storage/wd-pro-series

Also see the WD Support if you haven’t already for additional support that may be of assistance.

https://support.wdc.com/cat_products.aspx?ID=1&lang=en&i

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