Power was lost from the system

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
#1

Hi all,
I am getting below error when trying to login into Mycloudex2

Power was lost from the system. Performing file system consistency check

I have WDMyAccess installed on windows 10. Even trying to shutdown from there does not seem to do any change. There’s blinking blue light at the top.

It’s going on since 2 days. I have 2 TB usable capacity on 4TB disk due to RAID set up and there’s roughtly 700GB data.

Any help in this regard will be appreciated.

#2

The file system or RAID volume may be corrupted or compromised due to a power failure and the unit is trying to repair the damage. I’d recommend being patient and monitoring the progress from the unit’s Dashboard as opposed to the WD Access app.

1 Like
#3

Thanks Trancer.

The main problem is I can’t access the unit dashboard. If I can login and check progress of consistency check. it would be easier to have patience.
Does this forum have any official support ?

Regards
Shiv

#4

The WD Community is a User Forum. WD Staff and personnel may post once in a while, but the WD Community is a not a direct support channel.

I’d recommend sending an E-mail to WD Support about this. You can do so in the following link:

1 Like
#5

Thanks Tracer. I have raised a case on the link given.