Poor Service on Warranty Replacement

WD Internal Drives Desktop & Mobile Drives
1

Anyone else experience poor/slow service trying to get a warranty replacement? It’s been two weeks since I opened a support case, a week since an RMA number has been issued and I still have no idea when I might receive a replacement drive. Seems like a very slow cumbersome process which has yet to produce any results.

They ask one question which I promptly answer, then a day or two later they ask another, than a day or two later another and so on.

They gave me an RMA number, but when I go on the WD system to check the status of the RMA, it says the RMA has not been issued and I should check back later. I don’t think I’m getting anywhere. I tried the link to escalate the case, but I have only been contacted by the initial rep.

My first computer was a 286 running Windows 2. This is the first hard drive that has ever failed, and it’s a WD Red!

2

Hello,

Sorry to hear that you are experiencing issues with your RMA.

Were are you located? if it’s outside the US, it might take some time since the replacement will go through customs.

3

I am in the USA

4

Hi,

I check a bit deeper into your case and and requested updated information about it. Let’s see if we can get new information by tomorrow.

5

Still Nothing!!! NO indication of when a replacement might be shipped.

I can’t imagine a more straight forward Warranty replacement situation. Purchased less than a year ago from a Authorized US Retailer.

Do I have to start posting YouTube videos to get a replacement?

6

Please check your PM