Poor RMA Service

Need some advice as to how I can escalate this please.

Submitted an advanced RMA on the 8th September but have never received the new drive despite UPS showing it as delivered.

Have chased several times with support and, as requested submitted a signed declaration that I did not receive the drive.

This was over a week ago and despite chasing several times I have heard nothing since.

I’m not willing to return my old drive until I receive the new one, but am now starting to get close to the 30 day cut off where I will be charged for the new drive I have not received.

Was already disappointed with WD products (second drive to fail in 6 months), now am also disappointed with their service.

Hi chris.tarry85,

We have escalated your case. We will contact you through email or phone as you preferred.