Has anyone else had problems getting their replacement hard drives. Here’s my time line:
22/01 I sent my WD RED 4TB to Western Digital.
25/01 Drive received
26/01 Drive marked up as shipped. New Hard drive serial number added
apparently it take UPS then 48 hours to add the tracking number
02/02 Friday (one week later). I raise the concern with a support ticket, which is replied to asking me to provide proof of posting?!
02/02 Friday night. I follow up with a phone call. I am given the excuse that it take 5-7 days before the drive is shipped. I am also asked again to provide the proof of shipping, even though the site quite clearly shows it has been received. I provide the signature.
02/02 I get an email from Maria saying 5-7 days blah blah and it will be looked into.
05/02 I find the ticket closed and still no tracking number or any response as to where the heck it actually is.
What is going on???
Where is my Hard drive???