I have 11 Drives under warranty. Had my first failure of a WD Red a few weeks ago so started the RMA process. Never had the pleasure before.
Initially mistakenly created a standard RMA despite checking the Advance (not Advanced) option. Having that closed so I could create an Advanced RMA against the same drive S/N was a painful experience I never want to repeat (took about 5 calls to resolve!).
I’ve now had my Advanced RMA in Submitted\Pending Shipment for 5 working days (SLA is 3-5 working days). Called last week and was promised a drive would be shipped 2 days ago (never happened), called again today to be told there was no stock, and an alternative drive would be shipped today alongwith a follow-up email (never happened).
What does it actually take to get any service against this Warranty?! Support are very nice on the phone, but seemingly unhelpful at moving things along.
