Plex won’t work anymore

[xKVoiD]

When i press configure it stays like this forever and nothing happens…

[NoPlex]

@xKVoiD

…hen i press configure it stays like this forever (spin cursor) and nothing happens…

Most likely you will have to reinstall PMS.

I keep needing to download and reinstall Plex and Plex Media server

1. No Plex is generally the best policy on the My Cloud Home or similarly slow devices.
2. WD Tech does not support third party software beyond providing resources to install it.
3. Please consult the Plex tv Forum.

[cat0w]

@xKVoiD

Have you already looked at and tried this?

Support Search Results | Western Digital

[noblest-fetch]

I have a PR4100 and had a similar issue where it would only take me to the get plex media page after an upgrade / reinstall. Turns out there is a preference file that does not get deleted when updating (or even deleting and reinstalling) the app and must be deleted manually in order to fix this.

1. Enable SSH on the NAS and then SSH into it.

2. Make sure Plex is stopped in the WD Dashboard.

3. Run the following commands:

   cd “/mnt/HD/HD_a2/Nas_Prog/plex_conf/Plex Media Server”
   ls -l Preferences.xml

   If that file is there, you can back it up and rename it:

   mv Preferences.xml Preferences.xml.old

4. Then start Plex again from the WD Dashboard and open it

You should now be able to set the server up again