I much appreciate your getting back to me about this. Yep, one cannot let their iThings get too full so that it drains the storage memory dry. You may know there are areas in the devices in Settings that show how much storage is used and how much is left, and also how much storage each app takes up.
I am going to definitely use your tip to add to a new post, along with all other problems users are discovering with the My Cloud backup of Camera Roll So, keep an eye out for a new post some day soon; working title is something like “Camera Roll Backups with My Cloud App (FAQs)”
This week I heard of a new issue, twice. Complaints arose of incomplete uploads when people return home and expect to upload on their Wi-Fi. The first complaint caused me to see if I could replicate the problem, and I did. I found that if the MC app is “on” (or even if it is minimized), uploads would not occur. Apparently, uploads only occur from a fresh startup of the app. It is not constantly scanning for new uploads (which is good). Instead, upon each start of the app, auto-backup looks for new Camera Roll items that need uploading and does it.
The second complainer said his iPhone had not auto-backed up in two weeks! He proceeded to dis the WD app for why it could not do this. I wrote back and told him it is because he likely never turns off the MC app. I told him the procedure to follow.
So, best practice with this app is that before commencing (or expecting) an upload, be sure app is completely off or turn it off, then turn it on (or back on), and things will work fine.
Too many people leave too many apps on they are not using, and this runs down their battery. They need to turn off un-used apps