Photo Thumbnails Not Showing

I really need to be able to view photos easily when working remotely but on both the desktop app and the online service I only see an image of a camera (desktop) or mountain (online). I have to actually open / download the file before knowing what it is which is a painfully slow process.

I’ve just redownloaded the latest desktop app and it’s still the same.

Is there any way of getting thumbnails to show a thumbnail of the actual image?


Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support



Were you able to solve this issue? Thx.

No I wasn’t but it’s not as much of a concern for me soon as I will be relocating soon and hope to mostly use the drive on the local network…

I had the same issue, check if in the root of shared public folders (music / pictures / videos) not contains other folder, in my case I had a folder with flash animations .EXE type, I moved to another location and this solve the problem