Photo albums have disappeared

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1

HI All,

I have spent the best part of 10 hrs moving my photo albums onto my new WD home cloud and all was great then i decided to install the plex, last night i see 60% of my albums have disappeared and this morning more have gone, also i copied my old hard drive onto the new Cloud and this was done overnight a week ago and this has now gone, i have disabled plex but i’m worried about loading the cloud again just to have them disappear again, any help would be much appreciated.

2

Hi @Me3408,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

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