Hi.
Using MyCloud for a long time.
Yesterday - stop working. when pressing the “enable” in plex , it gives the error -
get “http:\localhost:32400/myplex/pinRedirect” dial tcp 127.0.0.1:32400 connect connection refused
Please help…
Thanks.
Hi.
Using MyCloud for a long time.
Yesterday - stop working. when pressing the “enable” in plex , it gives the error -
get “http:\localhost:32400/myplex/pinRedirect” dial tcp 127.0.0.1:32400 connect connection refused
Please help…
Thanks.
Hi @amitsh75 ,
Please refer to the article: My Cloud Home: Manage and Configure Plex Media Server: : My Cloud Home: Enable and Configure Plex Media Server
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Hi, same problem, have you found any solution?
Yes.
buy a small desktop with 8 TB. This will do the job….
Same problem 16 days ago, I contacted WD support opened an incident, but they asked to un-install plex and re-install it?
How can I do it on My cloud Home? the dashboard is rubbish!
Just buy some other product.
it’s a bad product
Type in “home plex install” in support and one of the link will take you to the answer. It can’t be that hard, rubbish or not. Plex never worked well on ARM processors and is full of bugs in non-Intel hardware where it is less tested.
IMPORTANT:
Sign into My Cloud Home device using one of the options below.
Open a supported web browser.
Sign into My Cloud Home.
Click Sign In using your Western Digital Account.
4.IMPORTANT:*
Two-Factor Account (2FA) verification is required when accessing from a new device for the first time or when required. If not prompted for the (2FA) verification code, Continue to Step 7.* Check the inbox of the email account used to access the device for the Two-Factor Account (2FA) verification code from Western Digital. The account verification code email will come from from noreply@accounts.westerndigital.com. If the verification code email is not found in your Inbox, please check the Junk and Spam folders.
Copy the Two-Factor Account (2FA) verification code.
Enter the Two-Factor Account (2FA) verification code provided in the email message into the box named: Enter the code.
Click Continue.
Enter Email address and Password for WD Account.
Click Sign In.
Click Do More.
Click on Plex Media Server.
Click Enable.
Click Configure.
**
**
Click Disable to uninstall Plex Media Server
Go to subject 7
IMPORTANT:
Follow the instructions below to Disable Plex as the Plex Admin. Login to My Cloud Home device using one of the options below.
3. Tap Delete
Actually in the edition of cloud home there is no method to uninstall or install a 3rd parity software. Only in cloud due, not home.
I have visited, searched and all Cloud Home Support at WD articles related is ‘Not Found’
When you disable Plex Media Server from ‘Do More’ from the My Cloud Home (MCH) webapp settings, and then delete the Plex Folders as instructed, you have uninstalled Plex.
You can do this in MCH or the MCH Duo.
https://support-en.wd.com/app/answers/detailweb/a_id/34741#subject7
We must be looking at different support sites, because many links come up where I do the search
the topics are only about how to enable plex, i have been using it for 3 years now. the sudden stop of service and i’m unable to enable it again
i get the error message
I should be the last person to give support for Plex because the name is NoPlex, telling every home user that this is not the media server they are looking for from Day 1.
But are you not able to disable Plex and delete the folder as described above, in subject 7?
Subject #7 above is the My Cloud Home’s equivalent of Linux commands described by support dot Plex dot TV article on uninstall:
To completely remove the Plex Media Server from the computer, first make sure the Plex Media Server is not running. Then do the following:
dpkg -r plexmediaserver
/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/
In any case, if a MCH owner is so desperate to run Plex Media Server from the original state, he can back up any data to USB and do a factory reset and wipe out all user apps and user data from the MCH and start over.
Well, it took me a few days now, but I found the solution.
since we have way to access the system on My Cloud Home, I had to make a factory rest to the device.
Of course transferring the content which reached about 3.5 TB data, took more than 1 day. I did a soft reset using the dashboard, it didn’t perform as expected and WD site stated that there may be a software issue or a physical drive issue.
but you have to do the step so you can have your synced account notified and get the ERASE mail.
So I proceeded to hard reset, using the back button, it did as expected.
The entire content was deleted, and when I logged back to my device I could start PLEX
Now I have to get all the data back…
but please have your 9 digit number received with the product ready (in the box), you may need it to connect back to your device.
Thanks you all for supporting.
Good job. You can mark your post as the solution so that other owners would know that someone had tried it successfully.
And then you can go on the Plex WD forum and tell them how to do it because most of the Plex support were unable to answer this properly.