Personal private folders not showing up on mycloud.com

Legacy Products My Cloud OS 3
1

Hi, I recently acquired a My Cloud device. I’m setting up everything but there’s a strange thing happening.
If I access to mycloud.com with my user I cannot see the private folders only assigned to that user.
If I acces through the app I can see/write them.

I created other shared or public folders and they appear, but if I create folders only assigned to that user they won’t appear on the browser, but in the app.

Any tips?
Thanks,
R

2

Hello,

Try checking the settings again and reset the unit using the 4 seconds method.