Password reset NOT WORKING!


#21

Hey, I recheck and now it still show the error but the User Id part has gone. Now it said
INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7


#22

Yet another one with the same problem, No way to contact support without registering an account and cannot register a new one because the system insists on “reset password”. Please, Western Digital can you reset the account [Removed due to privacy policy].


#23

Hi, I need a help to reactivate my account [Removed due to privacy policy], I have been trying for 3 days, I use the password I have here, I have tried to reset the password and I always receive the same message, INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id: 00DU0000000Jpn7.
Thank you so much.


#24

My account also is blocked.
Receive my email with code tempory

I’m this error:

INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7

thanks for help


#25

Hi Support,

Can you assist to reactivate my account : tkcltoh@hotmail.com as I also encountered the following error. I have failed hard drive to RMA. Thanks!

INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7


#26

When resetting my password, I get the e-mail with temp password, when I enter temp password and new password I’m getting the same error:

INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7

Can you reactivate my account.

Thanks


#27

I have the same issue.
INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7.

Please help!


#28

INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7
Need help!


#29

Hi,

Exactly the same problem. Have emailed support, hope this gets sorted quickly. Sad they still have this problem and it has not been dealt with.

Only trying to register a new drive!

RM


#30

Hi. Is there support here? Also having this issue
email is mptang18@yahoo.com


#31

Hi,

My account is also inactive and I can’t login. Could you please reactivate it? The email address it’s the same as the one I’ve used to register my account here for the Community.

This is the error message:

INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7

Thanks.


#32

Hi,

I think I have the same problem: after resetting my Support Portal password, it won’t let me login, saying that “the password doesn’t match our records”. I suspect my account is inactive. Could you reactivate my account so that I could create an RMA?

Cheers
Dan


#33

I too have the exact same issue. WD: If you can see this, please fix my account? My WD account uses the same email as my community account. Please let me know if you fix it!


#34

My account is Deactivated…it is saying Inactive when trying to reset my account…please help…my email is gurvinderanand@yahoo.com, thanks


#35

please reactivate my account, email is the same that is registered this community forum. thank you


#36

Please reactivate my account sascha.cichowicz@gmx.de. Password reset OR new regestration doesn’t work: NACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7


#37

Hi,

My account is also inactive . Please help

Acc: [REMOVED DUE TO PRIVACY POLICY]


#38

Bill_S,
INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7

email is lee@hunterhome.net


#39

My account is also shows inactive when I try to reset the pasword.

email is: jhussain7262@yahoo.com

Thanks.


#40

Guys…please revive my account as well. I’m getting the same error message.
Email: contact@kosmas.me