Cannot reset Support Portal password

INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7 User Id:005U0000002hbj0

I’m trying to RMA a drive but I forgot my password and cannot change it.

Hi brontosaurus,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support


The link below will allow you to call support if you are having trouble with the form.

I got the same problem.

Here are the steps I did:

  1. I click on “I forgot my password"
  2. I entered my email
  3. I receive email instructions from WD
  4. I followed instructions by putting temporary password and my new password
  5. But I’m getting an error that I’m inactive

pls see screenshots: https://www.evernote.com/l/AAltwp5cXDNDJKfIcJa_MzTV8VfkzBFN3N8

I cannot register because WD says I’m already registered. But I cannot login because WD says I’m inactive. What is going on? How can this problem be fixed?

I have contacted Support but no response.