Cannot reset Support Portal password

WD Internal Drives Desktop & Mobile Drives
1

INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7 User Id:005U0000002hbj0

I’m trying to RMA a drive but I forgot my password and cannot change it.

2

Hi brontosaurus,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support if you are having trouble with the form.

3

I got the same problem.

Here are the steps I did:

  1. I click on “I forgot my password"
  2. I entered my email
  3. I receive email instructions from WD
  4. I followed instructions by putting temporary password and my new password
  5. But I’m getting an error that I’m inactive

pls see screenshots: I cannot retrieve password from WD My Support Page https://westerndigital.secure.force.com/

I cannot register because WD says I’m already registered. But I cannot login because WD says I’m inactive. What is going on? How can this problem be fixed?

I have contacted Support but no response.