INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7

#1

I am unable to reset my account password due to my account being inactive. How do i go about re-activating it?
Account email [REMOVED DUE TO PRIVACY POLICY]

INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7

#2

Hi Wacek3,

We have sent you a message. Please check your Community Message Inbox.

#3

I have the same problem. I want to do an RMA on a failed disk, but need a password reset. When resetting the password I get the same error of inactive user account.
I have posted a request for help from wd support, three times now, but no-one responds.please help

#4

Hi DavidTunstall,

We have sent you a message. Please check your Community Message Inbox.

#5

I just ran into this same problem. I also sent an email question to support ( REMOVED DUE TO PRIVACY POLICY ), but would like this resolved quickly so I can submit the RMA.

#6

Hi StephenB1,

We have sent you a message. Please check your Community Message Inbox.

#7

Iam not able to log in to support to register a claim for warranty. I get the message " Inactive Owner or user …
Please reactivate my account.