INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7

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1

I am unable to reset my account password due to my account being inactive. How do i go about re-activating it?
Account email [REMOVED DUE TO PRIVACY POLICY]

INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7

2

Hi Wacek3,

We have sent you a message. Please check your Community Message Inbox.

3

I have the same problem. I want to do an RMA on a failed disk, but need a password reset. When resetting the password I get the same error of inactive user account.
I have posted a request for help from wd support, three times now, but no-one responds.please help

4

Hi DavidTunstall,

We have sent you a message. Please check your Community Message Inbox.

5

I just ran into this same problem. I also sent an email question to support ( REMOVED DUE TO PRIVACY POLICY ), but would like this resolved quickly so I can submit the RMA.

6

Hi StephenB1,

We have sent you a message. Please check your Community Message Inbox.

7

Iam not able to log in to support to register a claim for warranty. I get the message " Inactive Owner or user …
Please reactivate my account.

8

I am also having this same problem with the following error:

INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7

I have a bad drive that I called to get an RMA for, but I have NOT been given any information about where to send the drive and an email that says I haven’t “responded to” something … but I cannot log into my account because the system won’t let me.

Please fix my account so that I can take care of this RMA issue.

Thank you.

9

I also have this same issue, I’d be obliged if it could be looked at please. Thanks.

10

I have the same error message. Please contact me.

11

Hi, I’m having the same issue as well. Can my account be reactivated?