Trying to submit an RMA on my less than 4 month old drive, but the account that I registered it through won’t let me complete a password reset due to INACTIVE_OWNER_OR_USER: owner or user is inactive. Org Id:00DU0000000Jpn7. I’ve already tried emailing the support team but have not gotten a response in 3 weeks. Also there is no where on the WD support portal that has to do with WD accounts… only product support.
Any help would be appreciated.