Only connecting to MyCloud as Guest, not username

I setup my Users in the Setup and when I try to access the drive through Finder on my MacBook, it only connects as Guest and not my username. I click Connect As and input my username and get an error message. Can anyone figure this out? It seems I can read and write but it doesn’t seem right that I can’t connect under my Username. Thanks for any help.

Start by reading the My Cloud User Manual (, and or the My Cloud Dashboard Help. Both explain how to setup Users and Shares and explain how to configure a Share for Private so it will ask you for a User login and password when accessing it from Mac Finder or Windows File Explorer.