Once in sleep mode can't get out

[jdeviney]

Once my NAS goes into sleep or standby state I can no longer login via the Dashboard web application.  Nothing I do from my Mac seems to bring it out of sleep mode.  I finally had to do a hard reboot on the NAS.

I did upgrade my firmware to the latest available version right after I installed it so I’m on 04.00.00-607.

I’m close to taking this back to Best Buy and getting a refund.

Any word form WD customer support on how many of these issues are getting resolved?  I really don’t have time for this **bleep**.  I’ve already wasted many hours on this thing.

[jubei04]

jdeviney wrote:

Once my NAS goes into sleep or standby state I can no longer login via the Dashboard web application.  Nothing I do from my Mac seems to bring it out of sleep mode.  I finally had to do a hard reboot on the NAS.

 

I did upgrade my firmware to the latest available version right after I installed it so I’m on 04.00.00-607.

 

I’m close to taking this back to Best Buy and getting a refund.

 

Any word form WD customer support on how many of these issues are getting resolved?  I really don’t have time for this **bleep**.  I’ve already wasted many hours on this thing.

Hi jdeviney, we have passed this along to support.

[jdeviney]

I’ve had the WD NAS about a week and so far I’ve only seen this problem once.  If it comes up again I will update this thread.

[xslip]

I had similar issue and you may try to fix it via ssh, for example prevent goung to sleep by pinging your router. For me I’ve made a script which every 10 minutes pings my router and writes results to log.

in simple way it is command:

crontab -e

then write following

*/10 * * * * ping 192.168.1.1 -c 1 >> /shares/Public/ping.log

Then Contrl+X and Y to save the changes.

Theoretically the behaviour can be more sophisicated, for example there can be a script which checks for ping’s result, and if it is not success, then reboot the device…

[UnhappyUser01]

I am really insterested in Support Answer.

Does they solve the problem from 21 July until 23 September?

There are more than 60 days…

Sincerely this is not easy and available technology to the final user…

I have paid my WD MyCloud 3 TB 239 Euro (303 dollars) 3 weeks ago and I couldn’t still use it as It had to work!

I know that it was my fault… my fault in trust in messages on Computer Bild, PC World and PC Professional about

 WD.

I should have read this blog instead…