WD ex4100 stuck migrating and I can't sign into the NAS

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

I’m having a similar problem to the forum link here, after several days of running my NAS seems to be stuck at 5% and I can’t even log in remotely in any way.

Are there any other troubleshooting steps I can do?

2

Hi @seangrogan,

Please refer to the article: My Cloud OS 3: Accessing My Cloud Dashboard from a Remote Location:My Cloud OS 3: Accessing My Cloud Dashboard from a Remote Location

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

I can’t do any of that because it seems like my ex4100 is completely offline