I tried to set up a My cloud from western digital yesterday. I had issues with allocating emails for users and the administratior, which stopped me from being able to create documents within the cloud access portal. I updated my firmware to 2.42.115 and around 5 tabs I originally had at the top of my page dissappeared. I no longer have the Cloud Access portal, which stops me from transferring files and from setting up my device further and as well as this, I no longer have the option to add an email for users. The only tabs I have left are Home, Users, Shares, Apps, Backups and Settings.
I have also had a warning code for internet access, but I have checked the devices ethernet cable, which is in good working order. I have also unplugged the my cloud device as well as rebooting my user portal on windows.
I attempted to download the mycloud app, however the device was unfindable and I cannot desinguish the security code in order to manually add the device.
Any guidance and resolutions would be greatly appreciated, as I have checked possible solutions but nothing is working.