No Restart after Firmeware Update

Hello! I reciverd my new WD MyCloud EX4 Today. I pluged it in and it works fine. I click on the Firmeware Update botten and he starts Processing. Then there Stands Waiting for Reeboot.

After 2 Hours after no response i make a reset and the MyCloud dont respnse at all.

I tried to make an USB Firmeware update but after pluged it in again the USB Device wasnt aktive. Not sure what i can do. Dont want to change the EX4.

The Display only Shows “Welcome to WD MyCloud …” No lights are Flashing.

How can i fix the Problem?

Welcome to the Community.

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp

Yeah i tryed… but i think they will answer on Monday but i dont want to wait. It is new and i want to use it now because some Data is already on it and not on my pc Harddrive any more and i need this data.

At the Update stands, that you should restartt after 5 secounds.  It dont work. It hang on the Restart. I had to Wait 1 houre and it starts without any fails. I tryed it after 5 minutes 20 minutes and it didnt start. After 2 Houres after Update it works fine.

Same problem here; I’ve left the device unplugged for an hour so far and it’s done nothing!

Any ideas?

OMG , Same to me here , after upgrade this FW 1.05.21 !

You may need to contact WD support seek for help. i’m still waiting wd support reply !!!

the important thing is our data , how to get it back !

i saw similiar issue in this ex4 forum …

Make sure you don’t havea USB drive plugged into the unit.  The firmware update breaks support for USB drives…