I have now had 2 new WD my cloud 4tb devices (WDBCTL0040HWT), with each one i have got the device out of the box and connected uo to the network, within minutes i could configure the devices to problem at all.
During the firmware update both devices hung on the device is rebooting screen. this went on for over 20 minutes. I have not removed power from the device as instructed but can no longer access, view or configure the device in any way. i have tried via app, web interface and also the my cloud config software.
Can someone please help and advise on what todo next?
thanks in advance