My cloud 4TB, after firmware update doesnt work

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have now had 2 new WD my cloud 4tb devices (WDBCTL0040HWT), with each one i have got the device out of the box and connected uo to the network, within minutes i could configure the devices to problem at all.

During the firmware update both devices hung on the device is rebooting screen. this went on for over 20 minutes. I have not removed power from the device as instructed but can no longer access, view or configure the device in any way. i have tried via app, web interface and also the my cloud config software.

Can someone please help and advise on what todo next?

thanks in advance

2

I’d recommend contacting WD Support about this. You can do so in the following link:

http://support.wdc.com/support/case.aspx?lang=en

3

Next time, download the firmware file first on your computer, then use the Manual Update option.