I set up my WDTV a few days ago, and I’m having quirky problems I can’t figure out. Sorry if these are noob questions or answers are posted elsewhere. The WD support site is a mess and I can’t find any info there. Can’t they allow you to search by product?!
My video media files are on a hard drive on my Mac which I connect to via Network Share. Videos are organized in folders on that drive. When I connect to that drive I can view all the videos in all the folders except for one. When I go into that one folder it says there are no playable media files. I’ve experimented and moved one of the videos that were visible in another folder into that folder, and the WDTV still thinks there are no media files in that folder. I’m at a loss as to what to do.
Second issue is I’ve tried saving that drive to my Media Library. But it doesn’t seem to want to scan the drive. I’ve clicked on rescan drive and it does nothing. Everytime I go look it says that the last scan was N/A. When I go to my Media Library it says there are no media files in there.
I hope someone can help me. Thanks in advance.