No Firmware Update, last Version 7.16.0

My Cloud Home - Personal Cloud Storage My Cloud Home Duo
1

I just noticed that my WD mycloud home duo has software version 7.16.0 installed (device received/purchased yesterday. To update the local network access it needs at least version 8.12. Apparently you can’t update this device manually. How do I proceed now?

Greetings

2

Hi @Tazy2073,

Please be informed that It is not possible to download and manually update the firmware of a My Cloud Home.

Automatic firmware updates are enabled on the My Cloud Home and cannot be disabled.
Firmware updates are provided Over The Air (OTA) when a new update is available.

Also, Please refer to the article: My Cloud Home Firmware Update Instructions:My Cloud Home Firmware Update Instructions

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:https://support-en.wd.com/app/ask

3

Yes i did. The MCH is now running still 72h and still the same Version

4

Hi Tazy2073

Did you solve your issue?

thanks
Regards

5

how to upgrade wd my cloud home from version 7.16.0-220 to latest? The device is turned on and works for 10 days; no update

6

I found same issue and can’t access MCH app. I showed Device Offline yesterday.

Important:
Starting March 22, 2023 My Cloud Home cloud access will not be available to any device that is not at or above firmware level 8.13.1-102.

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7

It’s terribly irresponsible on WD part to stop the access and fail to update devices to latest firmware.
It’s shameless and disgusting

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8

Have you found any solution. I am also stuck with a four day old device. I will never buy a WD.again. Their customer support us clueless and useless

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