Manual Update Firmware on My Cloud Home Duo

As the services are all backup online, I want to know how to manually update the firmware on my home duo. There must be a way, either via SSH or USB as my device is unable to update on its own. And no, you can’t tell me it’s defective. The device is brand new.

They should be possible, the competition provides manual updates, it’s the minimum that They can do.
And i can’t return it saldly, 30 days have passed

@joserod
Have you already tried this?
My Cloud Home Firmware Update Instructions (wd.com)

Hi there, yes I’ve already tried that.
As I stated before, something must be wrong with the automatic update procedure. That’s why I’m asking for WD to develop a way to manually update the firmware.

Have you asked that by using My Cloud Home Ideas? If you check it may have already been suggested.
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