No cloud access - ultra ex

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
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tried to access my wd ultra tonight via iOS my cloud app …get error message ‘‘no access’’ and get prompts to log in…unable to log into app.

Have accessed dashboard and cloud access is ‘‘disabled’’ for all users…will not reactivate …

Have rebooted wd ultra and have fun internet access - still have no cloud access from other devices and wd ultra will not permit me to reactivate cloud access for users…

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Hi Sleepless!

MyCloud online services are down.

http://status.mycloud.com/

That means that all of the features that require remote access cannot be implemented until the issue is solved.

I believe, because I can do this, that you can still access your files if your server is physically connected to your computer and within your Local Area Network, but only from your computer, not from the MyCloud app or webpage.

Alessandro

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■■■■ !!! Now I can’t access my network devices …. Remotely …. That’s the reason I purchased over £2000 of WD equipment !!

No alerts from WD other than a post on this forum …. Great customer service !

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Welcome to the modern computer world.

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This can’t still be down can it?

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It can

It is

Deal with it. :slight_smile:

This is a lesson on Net Dependency: I can talk at length on the topic :slight_smile:

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No thanks

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Seems that way -

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Open a ticket with WD, they will tell you that everything is back to normal again, which is of course not the case. Total waste of money on this NAS.