Hi. I’ve got a mycloud WDBCTL0040HWT-10 that I’ve had for a few years. It has Firmware 5.21.104.
I can directly access the drive contents through Windows Explorer or Mac finder over my home network, and it is taking backups via the same route, however, I can’t access the remote dashboard anymore, other than directly.
On the dashboard it says Cloud access is disabled on the homepage which explains why I can’t access the web dashboard,. When I follow that arrow and try to activate cloud access I get error 1002 and it won’t initiate. What am I doing wrong? This used to be on and available all the time.
The instructions are just the standard - they say to log into your admin user with your mycloud sign in. When I do that, it gives me a message box saying “updating” then about 2minutes later I get the error message I referred to in the original post.
Hi - yes that’s what I want to see but just says device offline (interestingly I just relogged into mycloud.com and for a brief second the web page showed my device folders, but then went back to offline and no information shown. I do what that setting on dashboard services as you show.
