No access from outside

igala · March 10, 2014, 6:13pm

hello to all
I bought a 2T Wd my cloud but I have the following problem:
in the local network everything works perfectly, but if I try to access from outside (either orally or through the site https://www.wd2go.com app can not connect.
I have a Netgear DGN3500.

able to help me? I’m desperate! I can not take full advantage of the legendary WD! :confounded:
thanks to all

TonyPh12345 · March 10, 2014, 6:14pm

In the Remote/Cloud Access status, does it it say “Port Forwarding Connection Established” or something else?

igala · March 10, 2014, 6:18pm

Yes! the connection status is :

Port Forwarding Connection Established

cat0w · March 10, 2014, 6:22pm

What type of device are you using? Did you set up the Remote Access in the Dashboard, Settings>General>Cloud Access and give the device access under the Cloud Access tab?

igala · March 10, 2014, 9:14pm

Pacific_Dollars · March 10, 2014, 9:37pm

@ Igala,

It would be nice if you switch to English instead of Italian.

Sarebbe bello se il vostro interruttore a Inglese da Italiano.

cat0w · March 10, 2014, 9:55pm

OK you have Cloud Access turned on but what about permission for each device. See image below. I currently have access for six devices. I am not having any problem connecting when I am away from my network.

igala · March 10, 2014, 10:01pm

ok i have change lenguage!

I have to set anything in the router?
I have to set a static ip to the MyCloud?

tnx!

Pacific_Dollars · March 11, 2014, 1:28am

@ Igala,

What I think is best for the WD My Cloud is to set the IP to DHCP and in the router itselves set the the IP that it has choosen first time in DHCP reservation.

http://www.belkin.com/pyramid/AdvancedInfo/F5D8235-4/Advance/reserveIP.htm

http://kb.linksys.com/Linksys/GetArticle.aspx?docid=05a86f51a30940c6b8ffe455c2cb4cd0_KB_EN_v1.xml

http://www.tp-link.com/en/article/?faqid=488

http://forums.xbox.com/xbox_forums/xbox_support/networking-hardware/02-routers/netgear/f/3112/t/365189.aspx

http://www.dslreports.com/forum/remark,15138225

http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=71dac52653fa4944ae5e4f94ebdf9586_17362.xml&pid=80&respid=0&snid=3&dispid=0&cpage=search

http://support.microsoft.com/kb/170062

http://www.youtube.com/watch?v=tjxcD0PN010

http://www.tomshardware.co.uk/faq/id-1932491/difference-dhcp-reservation-dhcp-exclusion.html

igala · March 11, 2014, 5:32pm

the ip the my cloud have a reservation in the router

bat don’t work…

Keeprighton · March 11, 2014, 6:01pm

I had same problem a few days ago

mine suddenly started working - it might be a flaky network somewhere - keep trying

DonR1220 · March 11, 2014, 6:22pm

igala, I started out with the same problem, in alot of instances the default SSL port (443) is already in use or blocked. Here is a link to how I resolved it.

http://community.wd.com/t5/WD-My-Cloud/Relay-Connection-Solved/td-p/697218

Pacific_Dollars · March 11, 2014, 7:56pm

@ Igala,

Did you set the WD My Cloud to DHCP ?

And in the Router the WD MyCloud to DHCP Reservation as I have said in the former post. Check also IF the My Cloud has chosen another IP number in the list and if it has, then remove the old IP DHCP reservation and add the new one.

If that not works, then shut down all your hardware, PC’s, Laptops, Network Printers,Ipads, Iphones, Android phones, Android Pads, Switches, Hub, My Cloud as well your Router and modem. (If you have all these) Then start with Modem, then Router, (if there is a Switch or Hub between, turn on the Switch and Hub first) then startup the My Cloud, then go to a PC, Laptop or an Ipad and check the in the Router which IP the My Cloud has chosen and add that to the DHCP Reservation in the router.

Let me know how you fare.

igala · March 12, 2014, 9:08pm

YESSSSSS! I have resolved! graces to all!!!

ryanhogue · March 13, 2014, 1:10am

what did you do to fix your problem. Im having the same problem. I have tried everything in this thread and many others. To no avail. Help me please. Windows 7 64-bit, linksys E1000.

AndyW76 · March 13, 2014, 1:54am

When you setup the WDMC I believe it registers with the WDMyCloud.com (outgoing, so the WDMyCloud.com gets a copy of your public Internet IP address. Then the WDMC sets up Port Forwarding in your router, here’s an example of mine:

192.168.1.5
4324 TCP Any → 5211
All Broadband Devices Active

192.168.1.201
WD2go TCP Any → 80
All Broadband Devices Active

192.168.1.201
WD2goSSL TCP Any → 443
All Broadband Devices Active

These are setting in the firewall of my broadband router. The .5 device is a Slingbox and the .201 is my WDMC.

When you log in remotely, I believe the WD2go.com launches a session request to the Public (Internet) IP of your router, which it discovered when the WDMC registered, and then the router using the Port Forwarding so that incoming connects to ports 80 and and 443 will be routed to your My Cloud to establish the conversation from your remote client device, relayed through WD2go, then to your My Cloud server at your location.

So, if those statements are all true, then I would be looking at your firewall setting in the router. Hopefully you don’t have multiple routers or firewalls between the WDMC and your Internet connection. I have mine set for Medium Security. I’ll bet if I changed it to High, my remote access would fail… BUT I’M NOT GOING TO TEMP FATE! LOL

My remote access works beautifully! I have a 4G mobile device so streaming audio or video is like being at home, unless I’m in a bad coverage area. And, it may help that my Cellular provider is the same company, and network, as my home broadband service. At home I’m using the My Cloud App on iPhone, iPod and iPad, using the ‘Get Code’ option for connecting the My Cloud Apps with the WDMC.

I’ll say this, I’ve knocked a lot of cobwebs out of my memory, learned many new and interesting things about networking, routers, Debian Linux, etc. since I purchased the WDMC… AND I LOVE THE PRODUCT… for now!

:smileyvery-happy: