Hello there everyone,
I’m having an odd problem where everything seems to be working fine, I can access my files locally at amazing speeds and I can also access my data remotely over the internet using my 4G connection with my phone etc., however when I go to the WD My Cloud’s Dashboard, then go to Settings under the General sub menu the “Cloud Access” indicator sometimes shows as “Connected - Port forwarding connection established”, while other times it shows as “No internet access”.
I have rebooted everything countless times, I have ensured that port forwarding on my Netgear R6300 Router is setup correctly where port 80 and port 443 are correctly forwarded to my WD My Cloud’s IP address on my network, I have also configured static ip address on both my Netgear router and the WD My Cloud device itself under the Networking settings on the Dashboard.
I can however connect perfectly fine to everything both locally and remotely which I find amusing the only problem I see is that the My Cloud is unable to check for new firmware for example which is disappointing, I’m also not sure if my connection to the device is actually being established directly or relayed through the WD servers when I connect to it remotely (which I know is not the best optimal situation in terms of speed access for transfers/uploads etc. ).
Any ideas on how to correct this? WD has been of no help at all so far, sent an e-mail yesterday and no response so far, I tried calling them this morning and I was literally on hold 7, 30 and 25 minutes respectively to just be hanged up at the end, one rep said he didn’t know how to solve networking issues and just put me on hold then I found myself back on the first menu where you have to start all over again, horrible customer service.
Any help would be greatly appreciated!