Nine digit code

Hi all.
I have one of the cloud devices it is a recertification one. There is no quick start manual etc but easy enough to setup although there is no 9 digit code. I have checked the bottom of the cloud device and there is a few different things but nothing which is 9 digits long. I have contacted support but awaiting a reply.


Are you sure your device is the My Cloud Home? There are a lot of people that buys the regular My cloud and come to the wrong section of the community.

What does your device look like?

My Cloud Home:

Regular My Cloud

Regular mycloud.

Regular Mycloud doesn´t have 9 digit code. You can access the dashboard via IP. And mounting a drive on local network to access shares and files

@Narl For the My Cloud see the following information it should help you set it up.