Hello - I just purchased a WD My Cloud device - a second obe actually, my first one works great - but setting up the second cloud is really proving difficult - especially as “mycloud. com/setup” no longer exists. Any help would be most appreciated. Thank you in advance. ~Will
What specific My Cloud model did you buy?
If you bought a My Cloud Home, those use a different setup process and are not the same as the My Cloud line of devices.
Thank you so much for your response!!! 8)
The box says, “WD My Cloud” - model number WDBCTL0020HET.
The instructions say, "Connect to your router then go to “mycloud .com / setup”, but that URL doesn’t seem to exist.
Again, many thanks for any help you can provide.
Apologies - the URL does exist, but when I click-on the image of the device that I would like to setup, that URL does not exist.
Sorry for the confusion.
WDBCTL0020HET?
a 2TB MyCloud?
Sticker on the bottom: Is in P/N WDBCTL0020HET-10 or WDBCTL0020HET-00?.
Sorry - - - getting ahead of myself. -00 is 1st generation, not sold retail in like 10-15 years. -10 is 2nd gen, which has been off the market for. . .I dunno how long. While they can function, both the hardware and software are really obsolete.
I suggest the best course of action would be to return for a full refund.
There are other single drive NAS models people can recommend.
If you can’t return. . . . well. . .we can talk.
The 1st gen units can only run WD’s OS3 operating software, which you should never connect to the internet. If you use it, internet access to the device should be blocked at the router, not just from the device itself. (too many security vulnerabilities in the OS3 code)
The 2nd gen units were sold with OS3 only (I believe) and can technically be upgraded to OS5 (WD’s current NAS software). While OS5 is technically supported, and technically can be connected to the internet. . .I wouldn’t upgrade this device to OS5. Leaving politics and personal speculation aside - - - OS5 won’t run well on this generation of hardware, and your experience will be better on OS3.
I checked the mycloud/setup webpage. The icons on the page seem to be linking directly your devices admin webpage. . . . is your device connected to the router (via LAN cable) and turned on? Do you know if it is getting an IP address from your router (I would type the ip address of the NAS, and type that address into a browser address bar to see what happens)
Oh boy! I’m getting the uneasy feeling that I purchased a device that is very old - I don’t have the device in front of me now (I am at on the road for work travel till Tuesday) so am unsure if first or second generation.
Will look at your last message in more detail when I arrive at my destination this evening.
Many sincere thanks for any guidance! 8)
Kind Regards, Will
How do I get the IP address of the cloud device?? Is this what you meant by the “NAS”?
NAS = Network Attached Storage. Industry term.
The WD MyCloud products are NAS units. Fundamentally, they are Storage devices attached to your network, available to all devices on your network 
To find your IP address of your device, check your router and look for a new device you don’t recognize . In windows, you might find the device in the “network section” of File Explorer. Is the device new? as in New-New, or is it used? You may have to do a 4 second reset (google is your friend) to wipe old network settings and get this properly on your network.
Word to the wise: You may be tempted to the WD Home products. I have not looked at those devices in a while, but in 2026 I would avoid them. These devices have severly limited Operating Systems, and require the internet to initially configure. (Many don’t consider them true NAS devices for this reason)
Looks like you have a very old single bay My Cloud device. If accessing MyCloud.com/Setup doesn’t work that may indicate that you have a first generation My Cloud which is no longer supported by the MyCloud.com website. Instead you can setup the single bay My Cloud by accessing the My Cloud Dashboard by inputting http://wdmycloud or http://wdmycloud.local into a web browser of a computer connected to the same local network as the single bay My Cloud. See the following WD Support documents on accessing the My Cloud Dashboard which includes directions on how to obtain the My Cloud’s IP address if the prior two web addresses don’t work.
How to Access the My Cloud OS 3 Dashboard
Steps to Setup a My Cloud OS 3 with the Dashboard
Thank you, Bennor!!! As soon as I get home tomorrow evening, I will try the steps thst you specify below. I will also download the Comcast Xfinity app that supposedly can tell me what devices (IP addresses) are connected to the Comcast Infinity modem/router. I’ll let you know of any results - your help is very much appreciated. For awhile, I thought I bought an expensive paperweight!
