New WD Blue RMA Help

I have bought a new WD Blue hard disk from Amazon India and the product I have received is not working. I am trying to create a RMA and it is saying that the serial number is wrong. Can anyone help me with this ?

Hi @himanshumital08,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: